The payment portal for paying rent and service charge, for example, was still unavailable a month after the incident. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw’s work to build a new online system for housing repairs, and how it supports the council’s ambitions for social housing. If you would like to contact the Council about business support available to new and established businesses please visit our business support pages or email your enquiry. Hackney Council in north London says it has been the target of a serious cyberattack, which is affecting many of its services and IT systems. Not monitored outside of office hours. The Council offers grants to private landlords to help with the cost of providing amenities such as toilet, bathroom and kitchen facilities and improving fire safety and energy efficiency in the properties they let in Hackney. dxw digital partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. We will continue to undertake emergency repairs where there is a risk to the resident or a possibility of serious damage to your property. Please note: our repairs teams are only able to deal with immediate and emergency repairs due to covid-19 lockdown restrictions. Apply to Hackney Council jobs now hiring in Hackney on Indeed.com, the world's largest job site. … Emergency repairs can be reported by phone on 020 8356 3691. Hackney Council is looking for an experienced surveyor with a housing background to provide leadership and direction to the surveying and communal works team of… Today Save job Not interested Report job We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Call 020 8356 3000 to make a complaint to Hackney Council about their service. Emergency repairs include things such as: Where we do need to undertake repairs in an emergency, we will ask you to stay at least 2m from the operative, and our operatives will not accept food or drinks offered by residents or pass handheld devices to residents to sign-off visits. They will not ask you to sign to confirm when a repair is complete. Hackney Council officers are … Flexible hours and benefits. We will attend to an immediate repair within two hours to make sure that there is no danger to residents or serious damage to property. If you’re still experiencing problems, please send a repair request online or get in touch with the Hackney Repairs Contact Centre. Hackney Council is planning how to resume maintenance and fire safety works on its housing stock after putting the majority of them on pause during lockdown. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Repairs Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services. The council said it hoped to offer a partial land search service soon. The website explains things clearly. Email: archives@hackney.gov.uk. So, payment of taxes and seeking house benefit services might run … We will tell you the priority of your repair when you report it. Other ways to report a repair during office hours, Report an emergency repair outside office hours, See the latest updates and what support is available, subscribe to our newsletters for the latest updates and news from Hackney services, the online form for reporting repairs is temporarily unavailable, repairs can still be reported over the phone by calling 020 8356 3691 (Mon to Fri 8am-7pm; Sat 9am-1pm). You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. Apply to Hackney Council jobs now hiring on Indeed.com, the world's largest job site. Web: Hackney Archives. Highly placed sources report that Hackney Council’s One Account service that provides residents a safe and private platform to access and manage online services was severely impacted with the incident. This process can be a continuous cycle. This is a service with appointments currently offered via telephone, Zoom or Google Meet in the following areas: Adult and Family Learning in Hackney and London wide It also allows them to book appointment slots for more simple repairs at a time that suits them. Get verified information about Hackney Council complaints email & Phone number. Average Hackney Council hourly pay ranges from approximately £10.20 per hour for Personal Assistant to £27.50 per hour for Risk Manager. We have produced a series of ‘You can do it!’ instructional videos providing you with simple tips on how to carry out minor DIY jobs in your home. More information about condensation, damp and mould. Can you spare an hour to improve the way documents are dealt with? Residents will also be asked to take the following precautions before and during a repairs visit: In this section, you can find information about how to report a repair for your council home and what timescales you can expect for repairs. User research library. You’ll need your postcode and door number. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Concerned locals and businesses should check their online bank balances immediately and flag up any suspicious transactions with bank staff. This Matrix accredited service offers free confidential careers advice and guidance for adults in Hackney over the age of 19 years. They will also clean any surfaces touched, and remove any waste and belongings from the work area at the end of each day. London Borough of Hackney has 205 repositories available. Non-urgent repairs may take slightly longer than usual, unsafe power sockets or electrical fittings, loss of water, power hot water, or heating, blocked drainage, sinks and baths where an attempt has been made by the tenant to clear and there is no alternative facility, toilet not flushing, where there is only one toilet, leaks from a roof, pipes or cistern, where this can’t be contained, insecure external doors, windows or locks, ensure that all areas where we need to work are clear and free from clutter – please wipe down the area with a household disinfectant beforehand and keep windows open to allow ventilation, allow at least 2 metres distance between yourself and the repair operative at all times, and remain in a separate room while the repair takes place, leave doors open to allow access to the area where work is taking place, chat with us 9am – 4.30pm Monday to Friday (see icon bottom right of screen), access to get back into your property for vulnerable tenants, however we will charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through the repairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholder’s responsibility, provide a friendly and efficient service when you contact the Repairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noon and 4.15pm), Monday to Friday appointment for all non-urgent repairs. ... Lead User Researcher, Hackney Council. Council tenants also use the service to pay rent and report and request non-urgent housing repairs and other issues. Hackney’s ambition for housing. Many of us experience small repair problems from time to time. You can also report a repair to us in the following ways: If you have an emergency repair when we are closed, you should phone our Repairs Contact Centre on 020 8356 3691. Find and participate in consultations run by Hackney Council Cassland Road Gardens Renaming Consultation - Page 1 of 6 - Hackney Council - Citizen Space Skip to Main Content This survey, running from Monday 15 March - Sunday 18 April and can be accessed online or via a paper survey printed in Hackney Today and available for collection within Hackney Service Centre. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. An example of a normal repair would be replacing tap washers. Examples of immediate repairs include: We will attend to an emergency repair within 24 hours to make sure that there is no danger to residents or serious damage to property. The cyber-attack happened nearly eight weeks ago and has continued to have a serious impact on the lives of Hackney … Web: business support and advice. Hackney Council has streamlined the reporting and fixing of its 15,000 annual housing-related leaks by 35 per cent through a new microservices architecture and revamped user interface from Unboxed. Your repair responsibility depends on whether you are a tenant or leaseholder. Participants will get a £20 shopping voucher. Customer service Repairs (Former Employee) - Hackney, Greater London - 31 October 2019 Good energy , management are considerate and give good training. Repairs can still be reported over the phone by calling 020 8356 3691. That’s why as part of the service development we ran a series of consequence scanning workshops to identify and mitigate potential negative outcomes.

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