It is as if when the product was manufacturing the UV protection was not added. Your recently viewed items and featured recommendations, Select the department you want to search in. The baby seat has frayed ropes and is missing the strap. I need to put an end joiner in either side of the h frame but the don't fit. Vuly, Australia’s #1 Outdoor Play Equipment. Two pieces of one of the legs were bent straight out out of the box and wouldn't slot together. Cheers, Taylah, If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to have a further look at this. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Using the Hills Swing Set as inspiration, we have truly pushed limits with our award-winning kids swing set. Apologies for any inconvenience caused! Cheers, Claire, If you could please send us an email at reviews@vulyplay.com, along with your order number, extra photos and videos I will ensure this matter is looked into and resolved ASAP. If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a manager to assess your issues asap. Cheers, Claire. Create your own … The fading and damage to the cubby tent started within 3 months of purchasing. Vuly has been at the forefront of global developments in trampolining and swing sets and their products reflect that. Hi Claire. We have had two warranty claims on it, and now to scared to use the yoga swing in case of hanging, all I get from vuly is that it’s safe if it’s installed correctly for each child and they have supervision at all times. The flimsy fabric that connects it to the cord snapped through. Thanks Claire - I just did this and all I was told that it was not inside your warranty terms. The entire frame bends and warps while they use it. Andrew like Patrick and Dominic reassured me it wouldn’t happen again. en children are using the swing. It’s taken over 6 weeks to receive my partial refund. Again I do apologise for any inconvenience. It has a small footprint and there isn’t a slide or playhouse to take up space...plus, the older kids just want to swing. So hopefully that is not the case all the time. I'm sorry to hear about the issues that you have been experiencing. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. BuySwingSets.com Is Your Premier Online Shop For Everything Swing Set Related. Cheers, Claire. The safety of our customers and their families is our number one priority. Put a Vuly Trampoline in your backyard and watch your kids spring into action. My daughter only 9 had quite a bad fall. I purchased the swing set with cubbyhouse at the start of 2020. The spin swing has been replaced once under warranty but it just does not last outside. That being said I would still choose this over a wood swingset. In this Vuly trampoline review, I will show you what are the most popular trampolines in … Made to be sturdier and stronger than any other swing set, 360 Pro's solid A-frame uses 2x thicker and 40% wider parts, as well as the signature Vuly black, matte powder-coating. Please email through your order number, claim number, email address or mobile phone number and I will find your account in the system. We literally had to hammer them to fit. Both of them combined no more than 55kg. The second bad fall happened a few days ago. We chose the Vuly swingset over your typical wood swingset because of the look, sleekness, and quality. We are currently in the process of conducting a thorough investigation into the Yoga Swing. Vuly trampolines have one of the best quality-price ratios on the market. I can see other people have had the same issues as I'm having. Our new Vuly Ultra trampoline in medium size (3.2 metres or 10ft trampoline) came complete with everything we needed in the boxes. Trampoline arrived in December. My children are only 8 and 6 and love the swings yet when they swing on there the whole frame twists and the top rail flexes badly. You will need to upload photo(s) of the products in question, your order number, and a short description of the issue(s) you are experiencing. Again I do apologise for any inconvenience. Vuly 360 Pro MAX is the modular swing set system designed to grow with your family. After only a few months of use the swing ropes wore through from friction against the plastic swing. Absolutely disgraceful for the money has taken me hours and hours. We Offer A Large Selection with a Price Guarantee and Free Shipping Over $99. Please try again. and got no response. Initial set had faulty parts. Unfortunately I would not buy this product again - despite excellent service from Vuly. It scares us so much now that we only let them swing gently on it and not too high. Thank you for taking the time to provide feedback and I do apologise for the issues you are having with your trampoline.... Vuly you should be embarrassed supplying instructions of ridiculously poor quality with what you charge for your equipment. Reviewed in the United States on August 1, 2019. Claire, If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to assist you asap. Vuly send a auto reply for a warranty claim yet we shouldn't need to replace multiple items due to poor quality. The spinning element gets all stiff and despite regular lube it just isn’t spin and twist. The setup was fairly quick and simple besides that though. Your trust is our top concern. Also we are an Australian company based in Brisbane and all of our products are designed and tested in Australia. Maybe your child has added a new smart watch to the top of their Christmas wish list, or searching for the right gift has led you to consider buying one. !Frame bowing while in use with one 30kg child on it!New model seems very flimsyI was told to move out the frame legs and lubricate all joints which I have doneI have asked for it to be returned and no response! Cheers, Claire. Kmart or Toys R Us swing set). I wanted to get these so that as they grow up they could get different swings and continue to use what appeared to be a great product, as well as support aus made but i am too terrified to let them continue to use them and my 10 year old is too scared to go back on them. Cheers, Claire, If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to resolve this matter ASAP. The main issue I have is the swing seat design is very dangerous and flips upside down at the slightest weight transfer. I do apologise for any inconvenience. They cannot find anything on record. Cheers, Taylah - Warranty Department. Purchased in April 2018 at Vuly Play Online store for $1,100.00. please don't conciser this product, There's no bad reviews on here cos there customer service team calls straight away and offers compensations to remove reviews. Purchased in March 2020 at Vuly Play Online store for $2,000.00. Vuly 360 Pro Swingset Upsize Kit to Turn Small Swingset into Medium or Medium into a Large. I am so upset and disappointed as this product was brought to assist my child with autism not to frighten and cause her harm. If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. Vuly has suggested we stretch the frame legs as far as possible but this makes no difference. Outdoor play will never be the same with a new 360 swing set from Vuly – … There’s no such thing as too much fun with our Vuly swing sets and playsets. The initial instructions were difficult to follow, even for people who are very used to assembling items. Namely, the weight and the lack of mobility of Vuly trampolines … I don't know how else to explain to them that it won't line up no matter what you do you can't bolt something in when nothing lines up. As well as this the boxes arrived damaged and there were a couple of scratches on the legs. Honestly they can come and pick the stupid … Aside from the issue of the wrong parts being sent initially meaning my daughter could not have it set up for her birthday (Vuly CS promptly sorted this issue out for us) after having the play set for a yeah and a half now there are a number of issues that have started to pop up that shouldn’t be happening on a play set worth $2400. Find answers in product info, Q&As, reviews. This is the second bad review of the product after we had issues on purchase. Purchased in December 2020 at Vully for $3,000.00. Do not buy this product, you will regret it. The material has faded dramatically since our purchase and it looks terrible. The cheapest flat pack I have purchased had far more logical and sequential instructions. Vuly 360 Pro Max Large Swing Set Purchased less than a year ago. Again I do apologise for any inconvenience. Thanks for your prompt response. Reviewed in the United States on June 11, 2019. Like most other trampoline and play set companies, our products are made in China. I've sent the multiple pictures and videos and they refuse to put in a warranty claim because they want me to pay for someone to put it together. )Building them a few days before xmass and the trampoline was flawless (and still is! Most of all, we liked them because they are the manufacturer, their prices … The adjuster straps must be installed on the appropriate setting, to ensure that the user’s feet are able to touch the ground when using the Yoga Swing. Purchased in 2018 and going off Vuly reputation I thought this product would be great. Swing sets have been an iconic Aussie staple in backyards for decades. We break down the most popular kids smart watches to make it easier to decide. I purchased the swing frame this year and several different swing attachments. Cheers, Claire. Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... We purchased a swingset about 5 months ago with 3 attachments expecting high quality and long lifespan. They squeek and move wildly. We are unable to get the bolts and the predrilled screws aligned in 3 places on both sides of the legs. With a thicker, more durable powder-coated steel frame than competitors, the Max swing set … Claire, We're so happy to hear that you and your family are loving your Vuly Swing Set. I will send an email about the seat design. Installation - The Yoga Swing comes with adjuster straps that must be installed with this product*. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. Direct from Vuly.Purchased them in October to ensure delivery.Swing set arrived in time. Cheers, Claire. We have had kids and adults (over 150lb) on each without a problem - but please follow the recommended weight capacity. Vuly Swing Set Assembly Service . Saying I'm Frustrated is me being polite. There was a problem completing your request. We have the vuly classic tramp which has worn pretty badly so my husband was against me buying this swing set and honestly I wish I had of listened to him. The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. It’s worth investing in one with good safety features that will last. Usually, a swing set assembly expert will take care of the entire process, from preparing your yard up to conducting a final inspection. The middle sinks and bends. Again I do apologise for any inconvenience. Please try your search again later. Size: Large Verified Purchase. If you need urgent assistance, please contact our customer service team on 1300 667 514. Easy to set up and many years of fun! This swing set is awesome, nothing like it anywhere, my Grand kids love it, got it up just in time for Christmas.My main gripe is the instructions, very vague at best, I thought for "an Australian" designed product it should be much better. Again I do apologise for any inconvenience. Not good enough . Hi there,We just bought a mini and the swing height does not seem to work for my kids. Strongly recommend checking quality asap when receiving to allow for poor quality parts and replacements to be sent. https://www.youtube.com/watch?v=knbs58zV9G8 Total disappointment. Please follow the below link that directs you to the warranty claim facility found on our website: https://www.vulyplay.com/en-AU/support-lodge-warranty The manufacturing location and build quality is not something that can be addressed but more of an FYI for future customers. I've tried everything and it just doesn't work. With no instructions ans YouTube being only a previous model its ridiculous. In regards to the yoga swing incident at Vuly Play, we are dedicated to designing and offering products of the highest safety standards. When the swings collapsed it twisted and bent the frame.Vuly sent out a replacement leg, but it now doesn't fit on to the twisted mangled mess, they call a swing set.Stay completely away from these swings! Shelly, I will get Andrew to contact you regarding this today. I have just been on the phone with your company again as no one called me back or returned my emails from last week. Our accessories were good with the small exception that the swing has two different lengths meaning it doesn’t sit flat for anyone sitting on it. Is in excellent condition besides some fading of the yoga swing and the nest swing fabric. A manager will contact you about your order by COB today. Purchased in December 2018 at Vuly Play Online store for $2,500.00. Easy to set up and many years of fun! Incentivised Review No. ey have let themselves down. Kind Regards, Please see the installation video here for more information: Drilled holes don't line up for assembly. He said the exact same thing Dominic and Patrick said. Vuly replaced the swing with the bed swing as I refused the swing knowing it was faulty. We didn’t have to search for … Could you please send an email to reviews@vulyplay.com, along with your order number, photo and video of the trampoline and I will organise for a service representative to have a further look at this. There's a problem loading this menu right now. With a customizable, premium build and distinctly Vuly design, it's made to push limits. At rainbow swing set superstore, we offer Vuly 2 lift pro & thunder trampoline & accessories for sale in Denver Colorado with lifetime warranty & long lasting installation. Ear piercing noise coming from every part of the frame and SO LOUD! If you have misplaced or do not have a set of yoga adjuster straps, please get in touch with us and we will be happy to send them out to you. Your question might be answered by sellers, manufacturers, or customers who bought this product. Create your own experience from the ground-up, and even add a full cubby house to truly push limits. Anchor set arrived in January (after we had contacted them in which they replied that they didn't know why they hadn't been sent? The shade cover we received came with a few holes …

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