Help. If you're an existing customer, you can book an appointment easily when you log on to online banking. Tap ‘Support’, then ‘Chat with us’ You can discuss personal bank details through both these channels securely. product pages, product application pages) where you can begin a Live Chat with an HSBC consultant without having an account or being logged on. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase. HSBC Advance: 866:584.4722. If you’ve downloaded our app, Live Chat is usually the quickest way to contact us. Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Lloyds Bank was the only one I found that puts its telephone number on the homepage of its website. Outside the US: 716.841.7212. If you are unable to remember your telephone banking security number call us on: 03457 400 004. We love being able to keep you updated with important news and exciting offers. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. This link … This should make using telephone banking much easier, particularly if you don't call us often. "(sic) Another person received a message which read: "HSBC FRAUD ALERT: Unauthorised payment attempted to … Select 'Profile' tab. We may not be able to recognise your voice if the line is bad or it's noisy in the background. Facebook This link will open in a new window Twitter This link will open in a new window Youtube This link will open in a new window. What devices can I use the mobile banking app on? Mon-Fri 8 AM-8 PM ET, Sat 8 AM-5 PM ET Show section. Our Voice ID technology analyses your voice in seconds. Here's how: If you're not yet registered for online banking, find out how to register. Please contact us on 03456 002 290 (+44 1226 261 226) if you need more help setting up your Digital Secure Key. You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. Yes. Lines are open from 08:00 to 20:00 every day (except for Christmas Day, Boxing Day and New Year’s Day). All rights reserved. Our call centres are extremely busy at the moment, please don’t contact us unless it’s urgent. However, we want to make sure that you only hear from us in a way that suits you. If your card has been lost or stolen, take action as soon as possible. A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. Yes, you can set up Voice ID on any account that you have permission to operate. Phone Banking Options Menu Access to your account is only a phone call away. We may monitor and record calls to help us improve our service and for security purposes. It can even recognise your voice if you have a cold or a sore throat. Find solutions to common problems, or get help from a support agent. Simply click on the ‘Customers’ tab above and then select the relevant business area. Contact HSBC Customer Service. You may print this document for your files or you can request a copy by mail by calling Customer Service at 1-800-975-HSBC (1-800-975-4722). You can do a lot of your banking online and on our mobile banking app from the comfort of your home. The activation code will be sent to the mobile number registered in our system. With our phone banking service, you can access a full range of automated banking services or speak to a member of our team – all on a single number. You'll just need to repeat that short, simple phrase. Business Banking: 833.722.4722 . All rights reserved. You can use our mobile banking app on: For any Business Telephone Banking queries, please call 03457 60 60 60 (textphone: 0345 712 5563), or +44 1226 260 878 if you're calling from overseas. Lines are … You can chat to us on the HSBC Mobile Banking app quickly and easily. ; Mobile Check Deposits - With HSBC Mobile Check Deposit, available on the HSBC Mobile Banking App, you can deposit a check directly into your eligible HSBC checking or savings account by iPhone®, iPad® or Android™ devices. Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, It makes it easier to access your account through telephone banking, There’s no need to use your security number, Verify yourself using your telephone security number, Use your voice to access your account through telephone banking. You won't need to remember your security number. We're here to support you. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Phone banking is all about simplifying the way you bank. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Phone Banking: Contact the HSBC credit card customer care and verify your account and credit card through your PIN. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Contact Microsoft Support. Available 24/7 . Personal banking and business banking customers can find contacts … You can then request the customer care executive to pay your credit card bill by deducting the desired amount from your HSBC bank account. However, you may find it easier to continue using your telephone banking security number. Call HSBC Phone Banking : Our Phone Banking executives can process the following requests only when you verify your Phone Banking Pin (subject to certain conditions). Outside the US: 716.841.7855. It also means we can use it to help protect you further against fraud. Please be aware that we currently do not offer any phone support with a live agent. Designed especially for our UK customers, the HSBC UK Mobile Banking app lets you manage your money on the go easily and securely. Outside the US: 716.841.4477. You can either scroll down and select “Trade Stocks” within the Product & Services section or directly click on stocks when you have existing stock holdings. HSBC Advance and HSBC Personal Banking Existing HSBC customers please call us on: 0345 600 61 61* It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words. Related Manage HSBC Credit Card; Connect with us We're here to help you. Nationwide and Barclays get you there in two. 2. To chat with an adviser: 1. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method. There are several pages (e.g. Visit our Help page to find out how. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Just call us free of charge on 800 74 722 for Personal Banking, 800 75 555 for Advance and 800 74 666 for Premier, and enjoy the benefits.. You can chat to us on the HSBC Mobile Banking app quickly and easily. It should be possible for you to set up Voice ID if you have a speech impediment. It’s easy to answer your query online. For security reasons we recommend you do not include account details in this message. Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. Activate your HSBC Credit Card via SMS by texting HSBCLAST 4 DIGITS OF YOUR CARDLAST NAMEBIRTH MONTH & YEAR in MMMYYYY format (ex. Log on to HSBC India Mobile Banking App on one of your other devices; Go to 'Profile' and select 'Manage devices' Select the device you want to de-link and tap 'Remove device' If you don't have your old devices anymore and can't de-link any of them yourself, please call our HSBC Phone Banking service and we'll delink them for you. Speak to a member of our team, update your details or … HSBC Voice ID is available to UK customers over the age of 18 who are registered for telephone banking. Our website doesn't support your browser so please upgrade. Please call the HSBC Contact Centre to validate if the mobile number is correct. Select 'Chat with us'. With telephone banking, you can: We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money. Our website doesn't support your browser so please upgrade. By using Mobile Banking, you agree to these Terms and Conditions as well as the Personal Internet Banking Terms and Conditions. We'll do everything we can to help put things right if something has gone wrong. In order that we can investigate your concerns and respond to you, please provide your name, address (including postcode) and preferred contact number. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. Voice ID will still work when you are suffering from a general cold or sore throat. When you call, you will need to enter your phone banking Personal … Identification Card number (IC) Note: If you have forgotten or misplaced your phone banking number, please call contact centre or visit your nearest branch for assistance. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. You may register for the HSBC phone banking service in any of the following ways: Register instantly through (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers or using your ATM PIN plus one-time passcode sent by SMS as first time authentication. Select the Chat tab to the right of the page. If you lose your HSBC Security Device, please call the Contact Center at 866.537.4722 and we will order you a new one. The best way for customers to contact us is generally through the global business with which you hold an account. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. Lines are open from 08:00–20:00 every day. Phone. Alternatively, here’s how you can chat with us on the HSBC Mobile Banking app: Logon to HSBC Mobile Banking App. Do I need to have an HSBC account or log on to my HSBC account to use Live Chat? Change in select demographic details such as mobile number, e-mail, mailing address. If you have an iPhone or Android smartphone, you might want to consider the Digital Security Device, which is part of the HSBC Mobile Banking App, so … Customer Services: 1300 308 008 (or +61 2 9005 8220 from overseas) If that happens, we'll transfer you to an agent who will verify you by asking you some security questions. One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Alternatively, you could call us back when you're somewhere less noisy or from a different phone. HSBC Premier customers please call us on: 03457 707 070. It's easy, quick and seamless! Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. Select "Chat with us". Alternatively, you can visit us in branch to speak to us in person. Like your fingerprint, your voice is unique, which means you can create your own voiceprint. HSBC Premier customers please call us on: Lines are open from 08:00 to 20:00 every day. If you’re paying a charity, you can use the last 4 digits of the charity account number. ; Register instantly at any HSBC ATM in HK using your ATM PIN. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. #scam #scamaware #hsbcscammers. New to HSBC Expat call: +852 2822 3225 Lines are open 7 days a week, 365 days a year. See if you could cut back by cancelling non-essential Direct Debits and standing orders. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). To find your nearest branch, use our handy branch locator. HSBC Personal Banking: Contact Details: 1300 308 008 (+61 2 9005 8220 if calling from overseas) Phone Enquiry Type: HSBC Credit Cards: Contact Details: 132 152 (+61 2 9005 8511 if calling from overseas) Phone Enquiry Type: Online Banking and Mobile Payments: Contact Details: 1300 306 543 (+61 2 9005 8421 if calling from overseas) Phone Enquiry Type Lines are open 8am to 6pm, Monday to Friday. This is the phone number. We will respond by telephone or letter for the same reason. Type your question and send. See our help and support pages for guidance and to find out what you can do through online and mobile banking. It’s easy to answer your query online. We know it's sometimes easier to speak to someone. Get in touch with us directly via our HSBC UK Twitter account. To set up a telephone banking security number or for any other general queries, please call us on: If you are unable to remember your telephone banking security number call us on: Lines are open from 08:00 to 20:00 every day (except for Christmas Day, Boxing Day and New Year’s Day). Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. We can do this by email, over the phone or even by post. Existing HSBC Premier customers please call us on: 0345 600 61 61* Lines are open 24 hours a day *From outside the Channel Islands & Isle of Man +44 1470 697139 . Open your app and log on Santander gets you to its contact numbers in one click, as does TSB, HSBC and Halifax. Both our new and existing customers 2 can now use the HSBC HK Mobile Banking app to open a bank account. And don't worry about remembering it – we’ll remind you what to say. Visit our Help page to find out how. The next time you call us, you won’t need a password. What should I do? HSBC Group  |   © Copyright HSBC Group 2002-2021. Close banner. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Mon-Fri 8 AM-9 PM ET, Sat 8 AM-4:30 PM ET . HSBC UK. If the company you’re paying doesn’t have a reference that contains 4 digits, you can still make the payment on the HSBC UK Mobile Banking app or call us on 03457 404 404. By telephone. Setup your phone banking PIN (also known as Telebanking Personal Identification Number (TPIN)) You can setup your phone banking PIN by contacting our telebanking service hotline at 1300 88 1388 or 1300 88 9393(Premier account holders). If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant. Find out how to download HSBC Malaysia Mobile Banking App. For HSBC Credit Card customers, you will be asked to provide the following details for verification purpose: i. How do I buy stocks on the HSBC HK Mobile Banking app? JUN1985) to 09221001010 using your registered mobile number with HSBC (SMS charges apply). Available 24/7 . Find the answers and while you're at it, tell us how we could do better. ATM – HSBC has a wide network of ATMs in the U.S. where you can transfer funds between your accounts or deposit cash or checks–no envelopes required. Here's how: Log on to mobile banking in the app. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. Select the 'Support' tab. We don't recommend setting up Voice ID if you use a voice box or speech synthesiser since some of these use a standard voice that won’t be unique to you. Outside the US: 716.841.6866. I have not receive the activation code after multiple attempts. You can call Coinbase Support to immediately disable your account if … The whole process should take you less than 10 minutes to complete and you'll be able to start using our online banking functions right away. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. HSBC Premier: 888.662.4722. You may call the HSBC Contact Centre if you would like to change the mobile number in our records. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. HSBC Premier Banking. This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. Find everything you need to know and what to do if you don't recognise a transaction on your account. This link will open in a new window. Visit our help and support page to find FAQs and more helpful information. 3. HSBC Group  |   © Copyright HSBC Group 2002-2021. Mortgage Customer Service: 855.527.8400.

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